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Shipping and Delivery Policy

At EraNext Auto Private Limited, we are committed to delivering our deep-tech hardware with the highest standards of security and efficiency. Because the Mercury One ecosystem represents a premium investment in your family's safety, our logistics network is designed to ensure your device arrives in pristine condition, ready for vehicle integration.

1. Pre-Booking Fulfillment (Founders Edition)

1.1. Delivery Timeline

For customers who have secured a Founders Limited Edition reservation via our ₹99.00 deposit, manufacturing and final fulfillment are scheduled to commence in Q1 2027.

1.2. Final Payment and Dispatch

Once your specific unit passes final Quality Assurance (QA) testing at our facility, you will be notified to complete the remaining balance of the launch price. Your unit will only enter the dispatch queue once this final payment is successfully processed.

2. Standard Order Processing (Post-Launch)

2.1. Processing Time

For standard hardware orders placed after the official product launch, please allow 3 to 5 business days for order processing. During this time, each Mercury One unit undergoes a strict multi-point diagnostic check to ensure the Neural SoC, camera matrices, and telemetry sensors are functioning flawlessly before packaging.

2.2. Order Cut-Off Times

Orders placed on weekends (Saturday/Sunday) or Indian public holidays will be processed on the following business day.

3. Transit Times and Logistics Partners

3.1. Domestic Delivery (India)

EraNext partners with premium, secure courier services. Once dispatched from our fulfillment center, standard delivery within India takes approximately 7 to 15 business days, depending on your geographic location and proximity to major logistics hubs.

3.2. Secure Packaging

The Mercury One hardware and its accompanying 360° optical sensors are precision instruments. They are shipped in custom-engineered, impact-resistant packaging to protect against drops, vibrations, and thermal fluctuations during transit.

4. Tracking and Security

4.1. Shipment Tracking

The moment your package is handed over to our logistics partner, you will receive a dispatch confirmation email and SMS containing your Airway Bill (AWB) tracking number and a live tracking link.

4.2. Transit Insurance

To provide absolute peace of mind, all Mercury One shipments are fully insured by EraNext Auto Private Limited while in transit. In the highly unlikely event that your package is lost or irreparably damaged before a successful delivery scan, EraNext assumes full liability and will dispatch a replacement unit at no additional cost after a courier investigation.

4.3. Proof of Delivery

Due to the high value of our hardware, all deliveries require a valid signature or OTP (One-Time Password) confirmation upon receipt. Packages will not be left unattended at your doorstep.

5. White-Glove Installation Coordination

If your order includes Priority White-Glove Installation, the hardware will first be shipped directly to your registered address. Do not attempt to open or tamper with the factory seals. Once the package is marked as "Delivered," our regional installation team will contact you within 24 to 48 hours to schedule a convenient time for a technician to visit your location and seamlessly integrate the ecosystem into your vehicle.

6. International Shipping

At this time, EraNext Auto Private Limited primarily fulfills orders within the domestic borders of India. International shipping capabilities are currently restricted due to varying C-V2X spectrum regulations and global telecommunication compliance. If you are an international entity seeking B2B procurement, please contact our enterprise team directly.

7. Contact Support

If you experience any delays, or if you need to update your shipping address before dispatch, please contact our Dedicated Support Team immediately.