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Refund and Returns Policy

1. Pre-Booking Reservations (Founders Edition)

1.1. 100% Refundable Deposit

The ₹99.00 deposit required to secure a Mercury One pre-booking is fully refundable. You may cancel your priority reservation at any time before the final launch price balance is paid and the unit is dispatched.

1.2. Processing

Upon cancellation of a pre-booking, the ₹99.00 will be credited back to your original payment method within 5–7 business days.

2. Hardware Cancellations and Dispatch Fees

2.1. Pre-Dispatch

If you have paid the full balance for a Mercury One device, you may cancel your order for a full refund anytime before the shipping and fulfillment process has been initiated.

2.2. Post-Dispatch (India)

If an order is cancelled after the goods have been dispatched from our facility, but before they are delivered, a logistics and restocking fee of ₹2,000 will be deducted from your total refund amount.

2.3. International Orders

Due to export logistics and customs duties, no cancellations or returns are permitted on international transactions for physical goods once dispatched.

3. Standard 7-Day Return Policy

We stand behind the engineering of the Mercury One ecosystem. If you change your mind, you have 7 days from the date of delivery to request a return, subject to the following strict conditions:

3.1. Condition of Goods

The hardware must be entirely unused, unregistered, and in the exact same condition that you received it. It must be in its original, unopened packaging with all factory seals intact.

3.2. Excluded Conditions (Installed Devices)

We cannot accept returns for devices that have been unpacked, powered on, or mounted/installed in a vehicle. Once the hardware is integrated into a vehicle's dashboard, it can no longer be classified or sold as new.

3.3. Restocking Deductions

Any item that is returned not in its original condition, or is damaged/missing parts for reasons not due to our error, may be rejected or subjected to a partial refund at EraNext’s sole discretion.

4. Defective or Damaged Goods (Exchanges)

4.1. Dead on Arrival (DOA)

We meticulously test our Neural SoCs and camera matrices before shipping. However, if your device arrives defective or is damaged in transit, we will replace it at no additional cost.

4.2. Exchange Process

You must notify us at contact@eranext.in within 48 hours of delivery with photographic evidence of the damage. We only replace items if they are materially defective or damaged out-of-the-box. Warranty claims after installation are handled under our standard Limited Hardware Warranty.

5. Promo Codes, Referrals, and Bundles

5.1. Discounted Purchases

If you purchased your device using a promotional code, discount, or during a sale event, your refund will reflect the exact final amount you paid, not the standard retail value of the item.

5.2. Referral Programs

If your purchase was part of a referral program and you choose to return the device, any referral bonuses, credits, or extended subscription perks granted to either the referrer or the referee will be voided and revoked.

5.3. Bundled Items

If your purchase included bundled promotional items (e.g., complementary SD cards, merchandise), the entire bundle must be returned in unused condition. If promotional items are kept, their full retail value will be deducted from your refund.

6. Non-Returnable and Non-Refundable Items

To protect the integrity of our software and service ecosystem, the following are strictly non-refundable:

  • Digital Products: Downloadable software, Companion App premium upgrades, or digital SaaS subscriptions.
  • Installation Services: Any fees paid for priority white-glove installation, once the service has been rendered or the technician has been dispatched.
  • Registered Devices: Any Mercury One device that has been linked to a user account or activated on the C-V2X network.

7. Return Merchandise Authorization (RMA) Process

To initiate a return or exchange, you must follow our RMA protocol to ensure secure tracking of premium hardware:

  1. Email contact@eranext.in with your order number and proof of purchase to request an RMA number.
  2. Once approved, securely pack the device in its original packaging.
  3. Mail the product to: EraNext Auto Private Limited, STPI – CoE Motion, Ground Floor, Electronic Sadan-III, Bhosari MIDC, Pune, Maharashtra 411026.

Shipping Costs: You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. We highly recommend using a trackable shipping service or purchasing shipping insurance for this premium hardware.

8. Refund Processing

Once your return is received at our facility and inspected by our Quality Assurance team, we will send you an email notifying you of the approval or rejection of your refund. If approved, your refund (minus applicable shipping or dispatch fees) will be processed, and a credit will automatically be applied to your original method of payment within 7–10 business days.